Frequently Asked Questions
  1. Do I have to pay sale tax
  2. How do I get free shipping
  3. How do I purchase by Check/Money Order
  4. We are concern that the products (CDs and DVDs) you are selling are fake!!!
  5. Is our financial transaction secured?
  6. What happen if the products we ship to you are defective?
  7. Can I pay for my purchase using Check or Money Order?
  1. Do I have to pay sale tax
    If your shipping address is in California, we are required to collect sale tax. The tax rate is 8.75%

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  2. How do I get free shipping
    We are glad to offer free shipping for all order $50 or more to all the 48 contiguous states in United States.

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  3. How do I purchase by Check/Money Order
    When checkout, instead of paying by credit card or Paypal, you can select Check/Money Order. In the Order Confirmation page, there will be an address for you to send the Check/Money Order to. As soon as we receive the Check/Money Order, we will ship the products out within 24 hours.

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  4. We are concern that the products (CDs and DVDs) you are selling are fake!!!
    All of our Products are brand new, original from the manufacturer. We do not sell Fake, Cheap, and Defect products to our customers.

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  5. Is our financial transaction secured?
    Van Son Entertainment uses SSL (Secure Socket Layer) encryption when transmitting your payment information. An icon resembling a padlock is displayed on the right of the URL (if use Internet Explorer) or the bottom (if use Firefox browser) window during SSL transactions that involve credit cards and other forms of payment. Any time Van Son Entertainment asks you for a credit card number, it will be SSL encrypted.

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  6. What happen if the products we ship to you are defective?
    If you receive defective products, we will either refund you or send you replacement products at no additional cost. See our Return Policy for more details.

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  7. Can I pay for my purchase using Check or Money Order?
    If you prefer to pay your order by check or money order, you still check out as usual. When you hit the page asking for options of payment method, please select Check/Money Order. You will not ship the order until receiving your Check/Money Order

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